For health and safety reasons, returns are not accepted. Defective products may be exchanged for the same product.
Any product that’s been tampered with or opened will not qualify for a refund or replacement.
Any order scanned as delivered and not received by the customer listed on the order must be reported within 7 days of the date listed on the tracking number. To replace such orders, a copy of an official, filed police report must be sent to our customer service department in order for a replacement to be sent out. This is imperative, as in most cases this involves theft and these situations are incredibly difficult to file a claim on. We will always do everything we can to remedy these types of situations, but to replace we must have this to recover the loss on our end as well.
Product that arrives damaged must be reported to [email protected] within 30 days of the original order date to receive replacements. Once reported to us, we will walk you through sending the necessary photographic evidence we will need for filing an insurance claim with the mail carrier responsible for the damage to collect reimbursement on our end. In some cases, in which large orders or speciality items are involved, there may be an extended waiting period for reshipment- based on product availability and/or insurance claim status.