For health and safety reasons, returns are not accepted. Defective products may be exchanged for the same product.
Any product that’s been tampered with or opened will not qualify for a refund or replacement.
Any order scanned as delivered and not received by the customer listed on the order must be reported within 7 days of the date listed on the tracking number. To replace such orders, a copy of an official, filed police report must be sent to our customer service department in order for a replacement to be sent out. This is imperative, as in most cases this involves theft and these situations are incredibly difficult to file a claim on. We will always do everything we can to remedy these types of situations, but to replace we must have this to recover the loss on our end as well.